They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. It will be the duty to supervise day to day running of the front office. View more details on front desk supervisor salaries across the United States. 2. He or she should have good organizational and communication both oral and written skills. Luckily, you came to the right place. First up to compare is the job of a team leader/supervisor. This is where the differences really kick in. 5001 to 10000 employees. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. Trained employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. However, front desk supervisors can earn anywhere from upwards of $26,000 to $40,000 a year. Get the right Front desk supervisor job with company ratings & salaries. So much so that the likelihood of them earning a Master's Degree is 1.8% more. Assist with administrative functions of payroll and inventory. In fact, the difference is about $2,707 per year. The Front Desk Supervisor is responsible for assisting the Front Desk… Prepare daily flash report indicating VIP arrivals, hotel functions, in-house groups, group arrivals and expect rates. The person possesses supervisory skills in front office. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility. But your average staffing supervisor will need skills, such as, eeo, administrative tasks, performance reviews, and loss prevention. In fact, some front desk supervisors have a college degree. This career brings along a higher average salary of $19,662, which is higher than the salary of front desk supervisors per year. The main duty is to carry out the day to day administration of the front office. The responsibilities mostly comprise managing the day to day operations of the organization by keeping in mind the goals of the organization he/she is working for. Train employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. Provides technical support to front desk and housekeeping staff when needed. Other duties include assisting guests with special requests. In general, guest service supervisors make a higher salary in the retail industry with an average of $31,462. The front desk supervisor of a hotel may be involved in projects that improve the hotel’s interior or exterior. Over half of front desk supervisors have graduated with a bachelor's degree. Team leaders provide support to staff members by way of coaching and skills development. Interestingly, billing supervisors earn the most pay in the professional industry, where they command an average salary of $76,983. He or she should be able to work well under pressure and independently and as part of a team. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Communicated with engineering and housekeeping for guest rooms or property complications. This position provides supervision of the front desk operations from hiring to ongoing training. The primary role of front desk supervisors is to oversee the front desk of an establishment. For starters, front desk supervisors are more likely to have skills like guest service, guest rooms, room availability, and marriott. But a billing supervisor will probably be skilled in billing procedures, billing department, medicaid, and billing system. Maintains a friendly, cheerful and courteous demeanour at all times. Train new employees in the hotel standards as well as training in OnQ and various customer service aspects. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Job Summary and Responsibilities Reporting to the Duty Manager, the Front Desk Supervisor is expected to lead by example in terms of appearance, attitude, equity and professionalism. Front Office Duties and Responsibilities. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. You are here: Home » sample hospitality job description » Front Office Supervisor Job Description. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. Each job requires different skills like guest check-ins, room charges, computer system, and patience, which can be used by a front desk supervisor. A Front Desk Supervisor in the Dallas-Fort Worth, TX Area area reported making $16 per hour. Guide the recruiter to the conclusion that you are the best candidate for the front desk supervisor job. For example, a front desk supervisor is more likely to have skills in guest service, guest rooms, room availability, and marriott. The person should have a minimum degree in a relevant subject. The most distinguished front desk supervisors are known to work for Holiday Inn Express, Hilton Worldwide Holdings, and Marriott International. Now that you have your degree, you're ready to become a front desk supervisor. It will be the responsibility to report to the building office any maintenance that needs attention at a facility or building. ️ Check out our Complete List (500+) of Job Description Templates!. Juju makes your Front Desk Supervisor Responsibilities job … Professional Responsibilities. 43. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. Ensure Outstanding customer care at all times. Dallas-Fort Worth, TX Area area. He or she should be computer literate with adequate knowledge in Microsoft Office programs. There should only be ONE rep in the back office area at a time. Key Responsibilities of Front Desk Manager. This is where the similarities find their end though. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. When it comes down to graduating with a master's degree roughly 4.4% in this career have them. Front desk supervisors are known for having more than just guest service, guest rooms, and customer service. But front desk supervisors are paid more in the hospitality industry with an average salary of $32,048. Team leader/supervisors receive the highest salaries in the automotive industry coming in with an average yearly salary of $73,693. Create clear and concise manuals for operating the hotel front desk systems for PBX, reservations, and guest checking in/out. Search Front desk supervisor jobs. Supervisors interview, hire and train receptionists and perform many clerical duties themselves. Essential job functions listed in typical Front End Supervisor resumes are supervising employees, providing customer service, monitoring sales, enforcing regulations, solving crises, and assigning duties. Here, you'll find extensive information on roles such as a team leader/supervisor, staffing supervisor, billing supervisor, and guest service supervisor just so you can compare job roles and responsibilities. So you need to know how much education you're going to need. In order to figure this out, we assessed which schools front desk supervisors earned their degrees, and then looked into the companies that hired front desk supervisors from the top 100 U.S. educational institutions. The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty To be concerned with staff discipline and staff performance to develop skills hourly. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. He or she needs to fulfill the general administration duties. Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. But about one out of every four front desk supervisors didn't attend college at all. They must also monitor all procedures, ensuring it complies with the company's policies. Though the exact duties & responsibilities vary from hotel to hotel based on size, type etc. Coordinate with upper management adherence to local operating procedures also schedule staff and lead the effort for other associate relations. DEPARTMENT: Front Desk POSITION: Supervisor 6 42. Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more! Ensure unforgettable experience for VIP guests through upgrades, special occasions, room set-up, personalize amenities and more. It will be the responsibility to assist with the duties of other departments that have limited staff. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. The front office supervisor responsibilities play a crucial role in the effective and smooth running of the organization. 1,387 Marriott Front Desk Supervisor jobs available on Indeed.com. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all necessary material Greeting and welcoming desks as they approach the front desk; Answering questions and addressing complaints; Hiring a Front Desk Representative? Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace. The Front Office Supervisor is responsible for the supervision of front desk associates. The differences don't stop there. It will be the duty to refer them to contact points at which they can obtain further information. © 2021 BestSampleJobDescription.com. This shows just how different these careers can be. This way, you can position yourself in the best way to get hired. A similarity between the two careers of front desk supervisors and staffing supervisors are the skills associated with both roles. The duties and responsibilities of a Front Office Supervisor are as follows: There are the required skills and specifications of a front office supervisor: Click Here To Download Front Office Supervisor Job Description, Filed in: sample hospitality job descriptionTagged with: Front Office • Job Description • Supervisor Responsibilities. All rights reserved. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. job description of front office supervisor, duties and responsibilities of front office supervisor, front desk manager job description sample, Accounts Payable Supervisor Job Description, Building Maintenance Supervisor Job Description, Accounting Supervisor Job Profile and Description, administrative coordinator job description, Communication Equipment Operator Job Description, General Manager Job Description And Profile, Communications Manager Job Description and Profile, Client Solution Manager Job Description and Profile, Audience Feedback Manager Job Description and Profile, Commercial Manager Job Description and Profile, Complaints Manager Job Description and Profile. While Marcus Corporation has 1 job listings for front desk supervisors, Volunteers of America-Greater New York and Wyndham Hotel & Resort only have 6 and 0 job listings respectively. Front officer supervisors are responsible for managing the daily operations of the company. While their salaries may differ, one common ground between front desk supervisors and team leader/supervisors are their skills. The duty includes compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as well. Team leader/supervisors are 3.9% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree. The main responsibility is to assist with the day to day running of the company. We break down the percentage of Front Desk Supervisors that have these skills listed on their resume here: Handled guest opportunities and excelled in yield management systems while providing exemplary guest service and handling billing disputes. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. We calculated that 25% of Front Desk Supervisors are proficient in Guest Service, Guest Rooms, and Customer Service. He or she needs to fulfill the general administration duties. It will be an added advantage for the person having 2-3 years of working experience in front desk supervision. A reception supervisor manages a company’s receptionists, clerks and secretaries. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Embrace the mission, vision and values of … Now is a good time to apply as Aimbridge Hospitality has 31 front desk supervisors job openings, and there are 10 at Vail Resorts and 7 at Hilton Worldwide Holdings. Meanwhile a typical team leader/supervisor has skills in areas such as inbound calls, safety procedures, quality standards, and process improvement. 2,868 open jobs for Front desk supervisor. Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Front Desk Representative job profile Coordinates and assists management with administrative processes, workflow processes, patient concerns, issues and overseeing all activities of the front office team members. Next stop, education. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. He or she has to make sure there is a speedy resolution to any problems that may arise. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. So where do you start applying? If you greet a rep at the front desk, please ask the rep to wait before going back, so you can make sure there is … For example, a front desk supervisor requires skills like guest service, guest rooms, customer service, and room availability. Now, we'll compare guest service supervisors who are known for averaging a lower pay when compared to front desk supervisors. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic. Then on the other side of things, guest service supervisor uses skills like procedures, communication, pos, and room revenue. In fact, it seems 39.4% of people who became a front desk supervisor earned a bachelor's degree. She ensures that retail products are stocked, store displays are appealing and that front-end team members are providing satisfactory customer service. 1-2 years experience. The duties and responsibilities of a Front Office Supervisor are as follows: 4. Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to Fully comprehend and execute all relevant phases of the front desk computer system. In the hole for a comparison are billing supervisors. On an average basis, this career brings in higher money than front desk supervisors with a higher salary of $27,848 annually. Use it to save time, attract qualified candidates and hire best employees. When it comes to education, these two careers couldn't be more different. Front Desk Supervisor Duties and Responsibilities A Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. They're 8.2% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree. What Does A Front Desk Supervisor Do? The front office supervisor is the one who is responsible for the reception desk. He or she has to answer queries from visitors, residents, prospective residents and parents. At Volunteers of America-Greater New York, front desk supervisors earn an average of $35,092, while the average at Wyndham Hotel & Resort is $33,624. Maintain current list of available locations for walk situations. They also organize team meetings and report the progress of a project to the management. Subsidiary or Business Segment. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Front End Supervisor Resume Examples. The three companies that hire the most prestigious. Assisted General Manager by carefully maintaining accurate records of room availability. This difference in skills reveals how truly different these two careers really are. The actual difference in levels of education may actually surprise you. The supervisor also assists the front office team in making reservations and answers incoming telephone calls. The front desk manager is essentially responsible for managing and monitoring the overall functions related to its staff members, allocating them with sufficient work, scheduling their duties, understanding their problems and solving them, conducting meetings and updating them with the policies of the organization, etc. Both professions of front desk supervisors and guest service supervisors use skills such as guest service, guest rooms, and customer service within their day-to-day roles. Front End Supervisors coordinate and train Front End Clerks. Especially since they're 6.7% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree. He or she has to work as an in charge of following through maintenance issues. Front desk supervisors typically earn $32,911 annually, which breaks down to $15.82 an hour. Here is a short & broad overview to help you get the idea. Front Desk Supervisor II Resume. This means that the top-earning front desk supervisors make $14,000 more than the lowest-earning ones. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty. He or she has to fulfill the jobs such as answering telephones, emails, and distribution of posts. The similar skills include company policies, payroll, and new associates. The front-end supervisor is responsible for communicating customer inventory needs to the back-end supervisor. On deck, we have staffing supervisors. He or she has to maintain the coordination with the other departments regarding matters arising such as security of the building and finances. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. Applicants must address problems guests have with their rooms, collect payments and … Front desk supervisors typically serve as the face of a hotel. The overlapping skill sets may be the only thing these two roles have in common, as there are some key differences. As mentioned previously, front desk supervisors rake in the most money in the hospitality industry with an average salary of $$32,048. Assist in scheduling and delegating work to the front desk, reservations, PBX, bell, valet and transportation departments. You may even be playing around with the idea of becoming a front desk supervisor. A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. But if you want to earn the most bang for your buck, front desk supervisors tend to earn the biggest salaries at Marcus Corporation, Volunteers of America-Greater New York, and Wyndham Hotel & Resort. $17. In both careers, employees bring forth skills such as customer service, company policies, and payroll. 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Just guest service, guest service Agent and more and more good Organizational communication... Actual difference in skills reveals how truly different these two careers list of front desk an! Candidates and hire best employees maintenance that needs attention at a time, make changes, and Hilton Worldwide.. Group arrivals and expect rates tasks, performance reviews, and new associates the building office any maintenance needs!